Aaron's Hobbies wants you to be totally satisfied with your purchase, and we will accept any items ordered from us within 30 days of receipt with the following conditions:

• Item(s) cannot be used and must remain in original packaging. Any form of assembly, painting or alteration of any material is considered to be used and non-returnable. If return items are accepted, a full refund, minus shipping cost will be refunded to the billing party.
• If your item has been damaged in shipping, please refuse the package if possible. If you have already accepted the item and realized the item has been damaged after you have opened the package, please return the item to us within 30 days for full refund.
• Please be sure to include all the original packing material and instruction papers and/or manuals when packing your return item(s). We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.

Help on Returns & Refunds

We are partnered with Amazon.com to provide order processing, so if you need to return an item, visit the Amazon.com on-line Returns Center, and it will guide you through the returns process and provide you with a printable return shipping label.  To get help on Returns and Refund by telephone, call 1-866-216-1072 for assistance.

How long does it take to receive my refund?

Refunds are requested after we receive and process your return.